All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise and include your proof of purchase, then
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Any item that has been (or shows signs of being) used or had cremated remains interred.
● Any item that is not in its original packaging.
● Jewellery that has been interred by us through our interring service.
● Jewellery that has been damaged or scratched by a customer while interring the ashes themselves.
● Any item after 14 days from the date of delivery.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Returned items must be in their original packaging.
● All parcels need to be securely sealed to prevent loss or damage.
● Include either your printed order confirmation, or write your order details on a note and place inside.
● Returns can only be made up to 14 days from the date of delivery.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: